Category Archives: People and Culture
Beyond Metrics: Exploring the Impact of Workplace Culture on Customer Satisfaction
In the ever-evolving landscape of business, success isn’t solely measured by profit margins and market share. The key to sustainable success often lies within the confines of a well-crafted workplace culture. A culture that fosters employee satisfaction and engagement tends to correlate strongly with higher levels of customer satisfaction. In this blog post, we’ll delve…
Shifting Perspectives in Leadership: Skills vs. Effectiveness
In my experience within the world of management and leadership, two contrasting mindsets often prevail: one that focuses on individual skills and another that centers on the outcomes achieved through those skills. The former asserts, “I am a good leader because I possess all of the skills,” while the other contends, “I am effective at…
Unveiling the Mirror: How Low Performing Teams Reflect Poor Leadership
Underperforming Teams Indicate a Lack of Effective Leadership. Leadership isn’t confined to a title or a role; it permeates every interaction and decision. In our quest to nurture high-performing teams, we must keenly recognize the symptoms signaling an underperforming unit. These symptoms, be it lack of motivation, missed deadlines, or breakdowns in communication, are not isolated occurrences but glaring signals of underlying issues. They point towards a deeper problem—bad leadership.