Experience & Background

Plug Me in

Leveraging me at the forefront of your team building and technical architecture empowers me to directly shape and optimize the infrastructure of your customer success teams, utilizing my expertise in the most powerful way in order to maximize the value I bring through my experience.

Championing Excellence: Empowering Teams and Fostering Culteral Enrichment

My holistic skill set, blending strategic leadership, technical acumen, and a knack for fostering collaborative excellence, positions me ideally to drive transformative initiatives in a Customer Success capacity as your:

  • Chief Technology Officer (CTO) — aligning vision, systems, and people to deliver impact.

  • DevOps Engineer — ensuring automation, resilience, and continuous improvement across the stack.

  • Infrastructure Engineer — building scalable, secure, and high-performing environments.

  • Systems Operations (SysOps) Engineer — maintaining uptime, reliability, and operational excellence.

  • PeopleOps Leader — cultivating culture, process, and team empowerment to maximize outcomes.

I am committed to propelling teams toward peak performance while embracing innovation as a cornerstone of success.

What You Will Acheive when you Plug Me In

Leadership Skills

Data Driven Decision Making

90%

Team Building and Training

90%

Strategic Thinking

80%

Commercially Driven

90%

Change Management

90%

Collaboration & Interdepartmental Coordination

90%

Technical Skills

Troubleshooting Skills

95%

Networking Fundamentals

85%

Ticketing Systems and CRM Tool

100%

Scripting and Automation

75%

Security Fundamentals

90%

Cloud Computing Basics

100%

System Administration Fundamentals

90%

I’ve spearheaded initiatives that push boundaries and challenge the status quo. Guiding teams through intricate projects, I’ve witnessed the power of cohesive collaboration, where every member’s contribution is valued and celebrated.

With a decade-plus tenure encompassing both military and civilian spheres, I possess a proven track record in steering global customer support operations and orchestrating unparalleled post-sales engagement. My expertise merges astute leadership with a robust technical foundation, especially within domains like Data Privacy and Security, SQL/NoSQL databases, Linux, Networking, Cloud Platforms, Docker/Kubernetes, and Virtualization.

Skills & Knowledge Cloud

  • Leadership
  • Management
  • Communication
  • Technical Mastery
  • Cloud Computing
  • Software as a Service (SaaS)
  • Key Performance Indicators (KPI's)
  • Interpersonal Communication
  • Code Review
  • Problem Solving
  • Technical Leadership
  • Attention to Detail
  • Linux
  • Virtualization
  • Technical Documentation
  • Technical Support
  • Bash
  • MySQL / MariaDB
  • Server Administration
  • Security